FAQSFAQS
Why buy from Sneaky Pete's Inc.?
Contact Sneaky Pete's Inc
Frequently Asked Questions
Terms and Conditions
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Why buy from Sneaky Pete's Inc.?
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Contact Us
- By Mail/Shipping:
Sneaky Pete's Inc.
5 West Lancaster Avenue
Ardmore, PA 19003
- By Phone:
Hours: 10:00 AM-8 PM Eastern Standard Time, (Mon.-Fri.)
10 AM-5:30 PM (Sat)
10AM-5PM (Sun)
Sales/Phone Orders: 1-888-697-9970
Customer Service: 1-610-642-4470
- By Email:
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Frequently Asked Questions (FAQ)
....FAQ - After Placing an Order
... (Order Numbers, Combining Orders, Shipping)
...FAQ - After Receiving an Order
..... (Returns, Broken/Wrong Items)
- How long has Sneaky Pete's Inc. been in business?
- What's your return for credit policy?
- What is your policy on Internet privacy?
- How can I track my shipments?
- How long until my product is shipped?
- How long before I receive my order?
- What happens after I place an order?
- I received my order. I need help with my Packing Slip/Returns?
| Our company started in 1977. Our long time stance has proved Sneaky Pete's to be the best in retail athletic footwear sales. Our staff is dedicated to provide the very best in service and support. |
| Customers should check for accuracy and discrepancies between what was ordered and what was received within seven calendar days after receiving the goods. The 10-day money back policy is for the current price(s) of item(s) in the form of credit or exchange only. Customers must submit an online Return Merchandise Authorization request before returning any goods. Products, with a copy of the invoice and all packaging materials, must be returned to Sneaky Pete's Inc. within 10 days of shipment. Shipping fees and labor charges are nonrefundable. Customer is responsible for return shipping. Use our shipping address for returns. Please write the RMA number clearly on the outside of the box. Make sure your returned merchandise reaches us within 10 days of the original shipping date. Returned products that do not meet this requirement will not be received for credit purposes.
Customer must package the products properly. Sneaky Pete's Inc. is NOT responsible for any damage to the products during transit by the shipping company. Damaged items are not eligible for money back guarantee. We suggest that customers get a receipt of any packages shipped back to us. Sneaky Pete's Inc. is NOT responsible for any package lost during shipping. A replacement of the same or equal item will be shipped to you within 1-3 business days after the item is received. Sneaky Pete's Inc. is responsible for the cost of shipping the replaced item back to customers via UPS Ground. Sneaky Pete's Inc. does not offer cross-shipping or escrow. The following items are NOT refundable: CUSTOM ORDERS, SPECIAL ORDERS, CUSTOM PRINTING, USED OR WORN MERCHANDISE. *Customers must sign off on ALL artwork proofs. |
| Sneaky Pete's Inc. respects the customer's demands and requests. We do not sell names, information, or customer databases to third party organizations. Any and all information gathered during a sale is secure. Credit Card information will not be published or sold to third party organizations or valid credit card corporations. Your private information will remain secure.
All information is encoded 128-bit encryption for maximum protection. This method guarantees a secure transaction. Your privacy is important to us. If you ever feel your rights have been violated, please call us toll free at 1-888-697-9970. To contact via the Internet, click here to email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| We have made it very easy for you to check the status of your order and track your UPS shipment during transit. When your order is shipped, you are emailed a tracking number. Your order details and order number will be confirmed with an email within five minutes after you place your order. During transit of your package, you may enter that tracking number into the form provided on our home page. Another window will pop up and take you to the UPS site for tracking. |
| Most items are shipped within 1-2 business days. Most orders received before 2pm EST are processed and shipped on the next business day. |
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Our default shipping method is UPS Ground. By this method, UPS suggests 1-5 business days delivery time. This varies by how far you are from Ardmore, PA. It usually takes only one day to deliver to most Pennsylvania or New Jersey locations.
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| See this page for all your questions about what happens after you place an order, click FAQ - After Placing an Order (Order Numbers, Combining Orders, Shipping) |
I received my order. I need help with my Packing Slip/Returns? Go to Top
| See this page for all your questions about what happens after you receive your order, click FAQ - After Receiving an Order (Returns, Broken/Wrong Items) |
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